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Lunch
Personal expenses
Gratuities
Pompeii entrance fee
CANCELLATION – the customer can cancel the tour (free of charge) up to 24 hours before the booked service, after this deadline no refund will be allowed.
With reference to the tours including entrance fees (such as all tours including the visit of Pompeii, Herculaneum, Mt. Vesuvius), these ones must be purchased in advance and in case of cancellation they would be not refunded.
NO SHOW – for all our tours it will be highly appreciated to show up at the agreed meeting place at least 10 minutes before the tour departure. In each meeting point our tour leader will wait only for 10 minutes, after this deadline the booking is considered as a customer no-show and no refund will be deserved.
In any case of delay, the customer must contact the emergency number +390817673273 and our customer service will help the customer to arrange a new pickup, if it will be possible.
LIABILITY – the tour operator is not liable for any loss of personal belongings. If the client has a train or a flight or a ship booked on the same day of the tour, it would be suggested to inform the tour operator to better manage the situation even if for all group tours the timetable cannot be subject to modifications. The tour operator is not responsible if customers miss a train, a flight or a ship. Given the scheduled time-sheet customers should be aware about the real possibility to enjoy the tour they booked for.
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